3.7 Search for Customer - Tenant Reference: Stop Premise Based Service For Landlord - Tenant Process Model - Page 3 for the business process diagram associated with this activity. Actor/Role: CSR Description: Upon receipt of request for Start Service, the CSR or Authorized User locates the customer (tenant) in CC&B using Control Central Search. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer including Pending Starts. Entities to Configure • Installation Options - Framework Available Algorithms • CI_PER-INFO - This Installation algorithm formats the "Person Information" that appears throughout the system.